Tapestry Speed Test

This page tests your connection to the Tapestry servers and reports any connection errors as best as it can.

Things to note before running the test

• If you are experiencing an issue, we recommend you run this test on whatever device(s) you are experiencing your issue on.
• It is also worth running the test across multiple locations in your setting and at different times of the day to give a full picture.
• The minimum upload and download speed we suggest is 2Mbps BUT our recommended upload and download speed is 5Mbps. Please note that normally your download speed is faster than your upload speed. If your upload speed is consistently below 5Mbps this is likely to impact your experience with Tapestry and may mean media takes a long to be added to Tapestry or in some circumstances, may not be able to be added at all.
• The results of this test are likely to vary from generic internet connection speed tests as they are typically designed to test the speed of your connection to somewhere nearby on the internet, whereas what matters for using Tapestry is the speed of the connection to our servers which will (for most people) be further away.

Start the test Email the results to Tapestry customer services

What to do if your upload and/or download speed is lower than 2Mbps

If your results show speeds slower than our minimum of 2Mbps we would recommend going through the following steps:

1. Run the test again at different times of the day - speeds can vary by the number of people online at any given moment on your local WiFi, using your internet provider, using the internet in general and using our servers. If the speeds do not improve move on to step.
2. Run the test again at different locations within your setting, try closer to your internet router. If the upload speed is still below 2Mbps when next to your router we would recommend you contact your internet service provider. If your upload and download speeds are consistently below 2Mbps this is very likely to impact your experience with Tapestry and may mean media takes a long to be added to Tapestry or in some circumstances, may not be able to be added at all. If your speed improves at various locations within your setting it may mean to upload observations you will need to be closer to your internet router. You could also consider purchasing a WiFi extender which will expand the reach of your WiFi.

What to do if you see an error message in the results

If any part of the test fails, we would recommend checking the following things:

• The most common reason we find for error messages on the test is a proxy filter set up within your setting which is blocking the connection between your internet and Tapestry. If you have a proxy filter set up, please check it is configured to allow uploads and downloads to https://tapestryjournal.com. If you aren’t sure we suggest speaking to your IT team.
• If you have no proxy server set up, you can check that Tapestry is running as normal from our status page here https://tapestryjournalstatus.com.

If after going through the steps above you are still experiencing issues with Tapestry, please send your speed test results across to us by clicking on the ‘Email the results to Tapestry customer services’ button above. We ask that you also include a detailed description of the issue you are experiencing, what device you are using and whether you are using the app or browser version of Tapestry. If you are using the app please also include your app version number. This can be found at the bottom of the app login screen.