Having trouble logging in?
Here's some advice on what to do...
I've forgotten my password
Please reset your password using the button below. Note that if you have multiple Tapestry accounts
linked to your email address you will be sent one password reset link per account. The reset password
email will tell you which account the link is for.
I'm trying to login for the first time
The staff at your school, setting, or childminder may have created your account but not yet activated
it, or made a mistake in entering your email address. Please get in touch with them.
I saw an activation link for this account but it expired before I could use it
Please get in touch with the staff at your school, setting, or childminder. A manager there will be able
to send you a new activation link.
I've logged in before but now it's not working
First try resetting your password using the button above. If that doesn't work it may be that your
account has been made inactive. This is most likely to have happened if you (if you are a staff member)
or your child (if you are a parent) has now left the school, setting, or childminder who the account is
for. Please speak to the staff at your school, setting or childminders. They will be able to check the
status of your account.
I have accounts at more than one setting
When you login to the browser version of Tapestry or on the newer versions of our app you may see a list
of accounts linked to your email address. You can click on each of them and be logged in if the password
you entered is correct for that account. However, if one of those linked accounts has a different
password to the one you entered, you will need to put in your login details again with the correct
password to access the account.
If you are using our old app you will have to have a different password for each Tapestry account.
The old app will log you into whichever one matches the email and password you provide.
If you're not sure why the password you're trying isn't working, first try resetting it using the button
above. If that doesn't work, please get in touch with the staff at the school, setting, or childminders
that you're trying to login to.
I've entered the wrong password too many times and been locked out
Please wait 15 minutes and then have another go.
If you're still unable to login, please try using the password reset button above to reset your password.
Other
If you are a parent or relative trying to login to see your child's journal, please get in touch with
your child's teacher/childminder. They will be able to see the status of your account and spot anything
that might be causing you problems.
If you are a staff member and you know there is an active manager on the Tapestry account, please speak
to them. They will be able to help you regain access.
If you are the only manager on the account and you cannot login, please get in touch with us by emailing
customer.service@eyfs.info from the email address you
are trying to login with.
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